Terms of Service

ARTICLE 1 - DEFINITIONS

For the purposes of these terms and conditions, the following definitions apply:

Cooling-off period: the time frame within which the consumer may exercise their right to cancel; Consumer: an individual who is not acting for the purposes of their trade, business or profession, and enters into a remote agreement with the trader; Day: a calendar day; Long-term transaction: a remote agreement concerning a series of products and/or services, the delivery and/or performance of which is spread over time; Durable medium: any instrument which enables the consumer or trader to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored. Right of withdrawal: the consumer's ability to withdraw from the remote agreement within the cooling-off period; Trader: a natural or legal person who offers products and/or services to consumers from a distance; Distance contract: an agreement made within a trader's organised scheme for the distance sale of products and/or services, including the conclusion of the agreement, exclusively by means of one or more distance communication technologies; Means of distance communication: a tool that can be used for making an agreement without the consumer and trader being co-present in the same location. General Terms and Conditions: these General Terms and Conditions of the trader.

 

ARTICLE 2 - IDENTITY OF THE TRADER

Store Details: Lana Carter Email address: info@lanacarter.com Chamber of Commerce: Upon Request VAT Number: Upon Request

Address: (Warehouse/Logistics Facility – No visiting address) Further details available upon request.

 

ARTICLE 3 - APPLICABILITY

These general terms and conditions are applicable to every offer from the trader and to every distance agreement and order made between the trader and the consumer.

Prior to the conclusion of a distance agreement, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably feasible, it will be indicated, before the distance agreement is concluded, that the general terms and conditions can be viewed at the trader's premises, and they will be sent to the consumer as soon as possible, free of charge, upon request.

If the distance agreement is concluded electronically, contrary to the previous paragraph, and before the distance agreement is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium.

If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are nullified, the agreement and these terms and conditions will otherwise remain in effect, and the provision in question will immediately be replaced by a provision that approximates the original as closely as possible in mutual consultation.

 

ARTICLE 4 - THE OFFER

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer. The offer is without obligation. The trader is entitled to change and amend the offer. The offer contains a full and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Images are a truthful representation of the offered products. Obvious mistakes or errors do not bind the trader.

 

ARTICLE 5 - THE AGREEMENT

The agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions. If the consumer has accepted the offer electronically, the trader will immediately confirm electronically the receipt of the acceptance of the offer. In accordance with EU consumer law, the consumer has the right to cancel their order within 14 days of placing it, without providing a reason. After this period, the order cannot be cancelled, but the product may still be returned within 30 days of receipt, subject to the terms of the return policy.

 

ARTICLE 6 - RIGHT OF WITHDRAWAL

Consumers have the right to return their product within 30 days of receiving the order, without providing a reason.

During this period, the consumer must handle the product and packaging with care and may only use it to the extent necessary to assess its nature and functionality.

Return shipping costs are the responsibility of the consumer unless otherwise specified.

Refunds will be issued within 5 business days after the returned item has been received and inspected at our warehouse. Lana Carter reserves the right to withhold the refund until the returned item has been received.

 

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

The consumer is responsible for the cost of return shipping.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.